Data Retention & Deletion Policy

Here’s what you need to know about how long we keep your data, when it gets deleted, and how to manage your account or workspace information.

Document Retention

Signed documents and related data are retained for as long as the associated workspace (also referred to as an environment) remains active.

Currently, a workspace can only be deleted in two ways:

1. When the 2-month trial period ends, or

2. If a user explicitly requests deletion

Note: there is currently no option in the UI to delete a workspace; this is handled manually for now.

Once a workspace is deleted, it enters a 15-day retention period. During this time, it can still be restored—for example, if the deletion was accidental or if documents still need to be retrieved.

After 15 days, all documents and workspace data are permanently deleted and cannot be recovered. This policy ensures a balance between operational flexibility and secure data lifecycle management.

Note: Automatic deletion due to non-payment will be introduced with the payment functionality.

User Data Handling

User data is managed separately from workspace data.

Workspace owners (also referred to as an Administrators), can request deletion of their own data, as well as the entire workspace and all users associated with it.

Currently, non-admin users cannot delete their accounts or personal data independently, and there is no self-service option in the UI. If a non-admin user wishes to have their data removed, they must contact support and request manual deletion. This ensures appropriate oversight and aligns with data protection standards.

Note: Options for independent account and workspace deletion are planned for release within the next two months.